Grievance Redressal
Level 1
Requests would be accepted only if it’s from registered email ids
ASV Adarsh Complex,
719, Pathari Road, off Mount road, Near Thousands Light Metro station,
Behind Raj video vision, Anna Salai,
Chennai 600002.
Contact Number: 1800-102-4565
Time: 9.30 am to 6.30 pm ( Monday to Saturday)
Email: customercare@chola.murugappa.com
Level 2
If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:
Associate Vice President - Operations
Name: Mr. Krishnakumar K.P
ASV Adarsh Complex,
719, Pathari Road, off Mount road, Near Thousands Light Metro station,
Behind Raj video vision, Anna Salai,
Chennai 600002.
Contact Number: 044 – 40906097
Email: gro@chola1.murugappa.com
* Applicable when level wise escalation is followed
Level 3
If the resolution provided at Level 1 & 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
PRINCIPAL NODAL OFFICER
Name: Mr. Krishnakumar K.P
Contact Number: 044 - 40906114
Email: principalnodalofficer@chola.murugappa.com
If the grievances / complaints are not redressed to the satisfaction of the customer within a period of one month from date of complaint, the customer may also approach to regional office of DNBS - RBI on the following address –
General Manager
Department of Non-Banking Supervision
Chennai Regional Office
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044 – 2536 1631; Fax: 044 – 2536 5220
Level 4
If the customer's query or complaint is not resolved within a period of one month from the date of complaint the customer may also approach the RBI ombudsman on the below mentioned details
Contact Ombudsman:
To Know more about the Ombudsman Scheme
Click Here
Email:
dnbschennai@rbi.org.in
To get a copy of the Ombudsman Scheme to your Mail id, please write a request to customercare@chola.murugappa.com
Contact Us
Registered Office:
Cholamandalam Investment and Finance Company Limited (Chola),
Dare House, 1st Floor,
No.2, N.S.C. Bose Road, Parrys,
Chennai – 600001
Customer Care:
Customers can write to us at
customercare@chola.murugappa.com
Call us on our toll-free number:
1800-102-4565 (Monday to Saturday, between 9.30AM-6.30PM)
CIN : L65993TN1978PLC007576
Media Relations:
For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson,
Please write to:
corporatecommunications@chola.murugappa.com